We take support seriously. With thoroughly trained technicians and account managers, we’re prepared to make your backup and recovery processes as productive as possible. Our goal is to always create a positive experience for our clients and partners by agreeing on expectations, communicating our progress and executing our plan. If you experience a data loss or have configuration questions, the DataVault team is here to help.

The following support resources are available

FAQ’s – A collection of the most commonly asked questions we’ve compiled for your reference.

Flash Tutorials - These video tutorials provide a comprehensive aid to the execution of tasks needed in using the DataVault service.

Support Request Form – Fill out our request form to initiate a support ticket. One of our engineers will investigate the case and contact you as soon as possible.

Phone Support – Call our support line at 402.932-2525 to speak to an engineer. Our call center is staffed 24x7 and our engineering staff is on-call to address any after-hours needs you may have.